Terms and Conditions

Last updated: April 20, 2026

1. Scope

These Terms and Conditions apply to all services offered through ardor.institute. The provider is Ned Karlovich, operating under the name Atelier de Commerce, Stettineiland 21, 1014 ZE Amsterdam, The Netherlands (CoC 34390253, VAT ID NL002462276B15; hereinafter "Ardor"). Clients are data center operators or their authorized representatives (hereinafter "Customer").

By ordering a report, the Customer accepts these Terms and Conditions. Deviating terms of the Customer shall only apply with the express written consent of Ardor.

2. Service Description

Ardor produces automated waste heat assessments for data centers based on facility data entered by the Customer and publicly available data sources. The report includes:

• Waste heat quantity calculation using the Ardor Heat Output Calculation Model
• Temperature profile and availability analysis
• District heating analysis with distance and feasibility assessment
• Regulatory classification pursuant to EnEfG Sections 12 to 17
• Ready-to-sign operator declaration

The report is delivered as a PDF via email and through the dashboard. Delivery time: within 24 hours of payment receipt.

3. Prices and Payment

The price per site is EUR 299.00 including VAT (single report). Payment is due before report generation via Stripe. The prices displayed at the time of ordering apply.

Invoices are delivered electronically via email.

4. Quality Review and Delivery

Each report undergoes a quality review before delivery. The review covers the plausibility of calculation results, the completeness of the regulatory classification, and the formal correctness of the operator declaration.

Should delivery within 24 hours not be possible, the Customer will be notified by email of the expected delivery time.

5. Refunds

Ardor delivers the report in full accordance with the service description, or the Customer receives a full refund. "In full" means: all components listed in Section 2 are included in the delivered PDF.

Refund requests must be submitted within 14 days of delivery by email to contact@ardor.institute. Refunds are processed via the original payment method.

6. Liability

The Ardor report is an automated assessment based on publicly available data and the facility data entered by the Customer. The report does not constitute legal or energy consulting advice.

Ardor is not liable for:

• The accuracy of data entered by the Customer. The Customer is responsible for the correctness of their inputs.
• The acceptance of the report by BAFA or other authorities. Ardor adheres to published BAFA guidelines but cannot guarantee regulatory approval.
• Damages arising from the use of the report, except where Ardor has acted with intent or gross negligence.

In any case, Ardor's liability is limited to the amount paid by the Customer.

7. Data Usage

The facility data entered by the Customer is processed for the purpose of generating the report. Ardor reserves the right to use anonymized and aggregated data (without any link to the Customer or the facility) for industry statistics and platform development.

Customer-related data is not shared with third parties unless the Customer uses the "Share with Advisor" feature and thereby grants explicit permission.

Details on data processing can be found in our Privacy Policy.

8. Intellectual Property

The delivered report may be used by the Customer for internal purposes and for submission to authorities. The methodology underlying the report (Ardor Heat Output Calculation Model), software, and trademarks remain the property of Ardor.

9. Right of Withdrawal

Consumers within the meaning of Section 13 BGB have a statutory right of withdrawal of 14 days from the conclusion of the contract. Since the report is a digital product, the right of withdrawal expires upon commencement of performance, provided the Customer has expressly consented (Section 356(5) BGB).

Note: Ardor is primarily aimed at commercial customers (data center operators). Commercial customers do not have a statutory right of withdrawal. The refund guarantee in Section 5 applies regardless.

10. Applicable Law and Jurisdiction

Dutch law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Amsterdam, The Netherlands, to the extent permitted by law.

For consumers within the EU, the mandatory consumer protection provisions of their country of residence apply.

11. Contact

Ned Karlovich, operating under the name Atelier de Commerce
Stettineiland 21, 1014 ZE Amsterdam, The Netherlands
CoC 34390253 · VAT ID NL002462276B15
Contact: /contact